The questions people ask before they say yes.
Short, honest answers to what people actually ask before they sign up — including the ones that are a little uncomfortable.
What is Guardian Sarah?
An app for the phone you already own. Sarah is an AI voice who calls you when you ask her to and talks with you — and remembers it next time. She plays music, radio, audiobooks and scripture, gives you the reminders you asked for, and writes a short recap for the family members you invite.
Is Sarah a real person?
No. Sarah is an artificial-intelligence voice — a computer, not a human being. She says so out loud on your first call, and she will say it again any time you ask her. She will never claim to be a person. Nobody at Guardian Sarah listens to your calls while they are happening.
Does she sound robotic?
Not the flat, automated voice you get from a phone tree. Sarah uses modern AI text-to-speech that pauses, breathes and shifts tone the way a person talking does, and most people find her easy and pleasant to listen to. But she is still a computer voice, not a human being — a careful listener can usually tell within the first minute or two, and we are not going to pretend otherwise. She says as much herself, out loud, before anything else.
Is this a medical or safety device?
No. Guardian Sarah is a companionship and entertainment app. It gives no medical advice, cannot detect a fall, cannot summon help, and cannot hear you between calls. In an emergency, hang up and call 911. If you are in emotional distress, Sarah will stop what she is doing and give you 988, the Suicide & Crisis Lifeline — she cannot call them for you, so she will ask you to.
Are my calls recorded?
Only if you turn recording on yourself — it is off to begin with. If you turn it on, Sarah announces at the start of every call that it is being recorded, and that announcement cannot be switched off. She cannot stop a recording once a call has begun — but you can end the call at any time, and switch recording off in settings so nothing further is saved. Everyday call recordings delete themselves after 30 days, Story Vault keepsakes can be deleted one at a time in the app, and all saved audio can be deleted at once from settings. Deleted means gone. There are no cameras.
What does my family see?
Only the people you invite, and only a short written recap of what you talked about — plus recordings, if you turned recording on. They cannot listen to a live call. You can have anyone removed from your family circle at any time — removing someone is not yet a button in the app, so email support@guardiansarah.com and we cut their access. We do not sell your information and we do not use your conversations to train AI models.
What does it cost, and how do I cancel?
The first 14 days are free — they begin when the account is created rather than when you pay, and they need no card. After that it is $39 a month, or $390 a year (two months free). One price, one product — there will be no special-offer pressure and no deadline. You can cancel by emailing us; one line is enough, and we will never require you to talk to anyone to do it. If it is not for you, tell us in the first 30 days and we refund all of it.
My parent isn't good with technology. Can I set it up for them?
You pay for it here on this website, and the person who is going to use it sets up their own account on their own smartphone. We will not start it for someone who has not agreed to it — if they are not sure, the whole thing waits. After that there is nothing to operate: the phone rings and they answer it. If a family member ever tells us the person who signed up did not understand what it was, we cancel and refund in full, no questions and no proof required.
Still have a question?
Write to support@guardiansarah.com and one of the two of us answers, usually within a business day.